In today’s business environment, the IT department has achieved a high level importance, allowing many businesses to maintain their internal as well as external complex networks efficiently and provide extra value. It is tough to maintain an enterprise network and keep it up-to-date without having a large team of professionals – and even then, it’s a time consuming task.
Nowadays, many companies in Indonesia are looking to outsource management of network services via managed service providers instead of hiring huge teams to handle their own servers, computing and upgrading or downgrading of hardware infrastructure. There are many forces, internal and external to a single company, at work creating this situation.
Before a company looks at , it is essential to consider some of these important factors, which can help in selecting the right service provider.
- Service Cost: There may be a number of service providers claiming to offer managed network services but real providers offer an SLA (Service Level Agreement) that is customized for your business and should save money over the long term by trading OPEX for CAPEX. Usually, vendors will run a baseline assessment of your business to understand it fully then customize the SLA as per your expected services and requirements. The high level picture should save the business money because the total cost of ownership is lower than traditional, “in house” IT networks.
- Service Quality: One of the most important things to consider in the SLA is the standard of network security, reliability and availability.All the specifications mentioned in your agreement would be based on historical, current and future projections of required capacity. Before signing the contract the IT team needs to carefully confer with their executive team about the projections for the mid-to-long term business growth and any new requirements that may be placed on the network down the road.
- Service Issues: Whenever a company is selecting a service provider, especially a turnkey managed solutions provider, it is critical that there are clear resolution options for the inevitable service issues. Having a single point of contact that is always available is one of the key differentiation here – makes sure your provider is going to only be a single phone call or message away.
- Flexibility:Most market opportunities are fleeting – they don’t last forever. If an IT team is off debating the infrastructure changes that need to be installed to exploit a market opportunity, the opportunity is being lost. A managed network service provider should be able to quickly adjust the amount of network capacity increasing the agility of a company so it can capitalize on more opportunities.
- Monitoring & Management: When a CIO or IT leader needs to see what is going on with their network and decide if they need to make changes – that’s when a solid monitoring and management plan comes in handy. Web portals, applications and / or a dedicated account manager that is standing by allow the company to address issues, increase or decrease capacity – as needed – in almost real time.